Traveler FAQ section
have landed at this page most likely because you have clicked on the
"Help" icon in one of the apps. This page contains a FAQ section
hope will help answer your questions. I will help
you to the best of my limited abilities, but please note that my
in the creation of the
content, not in the coding.If you have further questions
or suggestion on things to include in the FAQ, please email me here.
Click on the desired
question to see the
answer. Clicking again will hide the answer.
The first solution is to wait
several seconds to see if the panorama will load. If it remains frozen
then it is advisable to shut down the
smartphone, restart it and then restart the app. It is best to restart
the phone before using the app to refresh the phone's memory.
are compatible with the Virtual Traveler VR apps?
The apps have been tested on
the iPhone 5, 6, 6s, and 7 (regular and plus versions), as well as the
iPod Touch 5th generation. For Android users, the apps have been tested
on the Galaxy S6 and Samsung Galaxy S7/S7 Edge, Google Pixel, Xiomi Mi
4i, Xiomi Redmi 3, Xiomi Redmi Note 3. If you have had success (or
trouble) with other smartphones, contact us via the website and it will
be listed here.
Why do the videos
and photos appear shaky or sometimes vanish?
You must keep the white
navigation dot squarely in the center of the media icon or the photo
will vanish and the video will be interrupted.
Can I move within
Sorry, this is not an Occulus
Rift app. While you can easily move between panoramas, within each
scene you are limited to a fixed position. Everything described in the
narration will be easily visible from that
Why do the images appear "soft" or
This is a limitation of the
camera, which shoots at 72 dpi resolution. When split between 2
the resolution drops to 960 x 720. Also,
the screen resolution is set to 1920 x 1080 for fast loading and to
accommodate most smartphone screens.
Why does the app only work in fullscreen
mode and not in VR mode on my smartphone?
If you do not find a dual screen
option on the app start screen, it is because your phone does not have
a gyrometer. Look below the FAQ for a list of compatible phones
Here is a list of Android Smartphones that
are known to have a gyrometer and can run the Virtual Traveler apps in